Pias Business Solutions – Implementation and support of business management solutions / Microsoft Dynamics Nav, Microsoft Dynamics CRM, Oracle Siebel, Oracle BI, SAP/

Business Solutions

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(Customer Relationship Management) systems – Front Office:

What is CRM?

CRM includes all the processes by which a company tracks and organizes the information and relations with its current and prospective customers. The CRM software supports these processes – the customer data and each communication with them can be entered, saved and made accessible for employees from different divisions. The main goal of CRM is to streamline the services offered to the customers and to use their contact information for targeted marketing campaigns. Better service creates loyal customers, increases the share of the firm in the customer's budget and thus, more revenues are generated.

CRM products we offer:

• Microsoft Dynamics CRM
• Oracle Siebel

Pias Business Slutions

We realize that even the best technologies and software cannot meet the needs of your customers per se. An integrated approach for a complete customer experience will turn a potential customer into a real customer and a one-time customer into a loyal customer, who is spending more. The team of PBS has a vast CRM experience in automating sales, servicing customers, managing campaigns, call centers and case management.